I’m extremely new to owning a Pachinko machine, and I don’t have a key for the front of this machine. When balls fall into these holes, the machine does not pay anything for them. It only pays 3 for landing in start.

Is this normal? If not, how do I fix this?

Also, does anyone know where to find a key for this machine or how to open the front without key?

trying to learn all about my new machine, thank you!