Hi Peteybob! We have done the full reset, as far as we can tell. We don't have the "key" reset. We do have a toggle for the on & off, a switch with a white dot on one side, which changes it from play mode to service mode and a black round button. As far as we can tell we've done the reset. Still nothing. We have completely disassembled the hopper, nothing stuck in it. We've also completely disassembled the coin slot, nothing in there either. We have hit a road block. Thanks for the help!