Ok here is the deal, I have been having a problem with Slot USA, but they seem to be trying to slove it I guess? How would you guys handle this? I received a DDK from them around the first of June. Her are the corresponding emails I have had with Joe (basically 0-2)...................

(email 1)Dear slotusa,

Hello, I received this item damaged, the reel housing was not attached and the first reel is damaged. This my second email to you. I relaize you are busy and may not have had a chance to get to it yet. In the first email I attached pictures for you to see the damage. basically the first reel nedds to be replaced. Thank Rob Clark

(resonse 1)
Please contact customer service at 866-756-8872.


Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 3, 2 was trashed)From: Rob Clark
To: SlotUSA
Sent: Wednesday, June 15, 2005 7:18 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


OK this is my third email, the first was with pictures, the second to see if you got it. I received a reply to call customer service WHICH I DID two days ago, and left a message because nobody answered, and still no return call? Thank god for the great people at Pachitalk or my machine would still be inoperable. As stated in the last two emails and phone call, one of my reels is damaged and creased from the the whole reel assembly coming loose in shipping, which was not fed-ex fault but who ever refurbished the machine. Because they replaced machine screws with wood screws that broke the plastic casing, which I repaired, but the reel is still creased, please notify me if you will be replacing the reel or if I need to send the machine back. I am not trying to be difficult I just want this problem to be resolved, my time is worth money and I keep spending it trying to reach you people and get this resolved!!! Will re send pictures if you lost or deleted email.

Rob Clark

(response 2)----- Original Message -----
From: SlotUSA
To: Rob Clark
Sent: Friday, June 17, 2005 8:45 AM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


I though one of our techs was already helping you out with this?

Please call 866-756-8872 M-Thur from 9am to 5pm PST and on Friday from 9am to 2PM. A technition will assist you.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 4, trashed also) But I expalined that Dave one of his techs. was looking for the part.

Two weeks latere I receive a call from Dave that he is still looking for the first reel, has located the middle and third but cant locate the first one? So.

(email 4)From: Rob Clark
To: SlotUSA
Sent: Sunday, July 10, 2005 10:35 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


Joe,

Hey Joe I am really not trying to be a pain in your butt about this and I know Dave has been looking for the reel but it has been over a month now since I took delivery and contacted you. Maybe we can work something else out if the reel cant be located. I am really interested in one of your pachinko machines the Japanese New Year machine, maybe you could cut me a deal on one of these? I have know idea what your policy is on this and I am not trying to get something for free, just trying to come up with a solution that will make us both happy. Let me know what you think, or if you would rather I wait for the reel can you give me some kind of time frame?

Thanks for your time
Rob Clark

(response 3)Hi Rob,
Sure, we could discount a pachinko if you want to work something out that way.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 5)
----- Original Message -----
From: Rob Clark
To: SlotUSA
Sent: Monday, July 18, 2005 11:22 AM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


Hi Joe, That sounds great to me, I have never owned a pachinko but am very interested in getting one. Let me know what you think a fair deal would be and we can go from there you know more about both types of machines than me. I would make an offer but I don’t want to seem like I am trying to lowball you. It doesn't have to be the one I mentioned below I just happen to like the looks of it.

Thanks
Rob Clark

(response 4)----- Original Message -----
From: SlotUSA
To: Rob Clark
Sent: Monday, July 18, 2005 2:38 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


We can do Japanese new year for $200 including shipping to make up for the other problem.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 6)From: Rob Clark
To: SlotUSA
Sent: Monday, July 18, 2005 2:54 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


Hi Joe,
What about the Lil Divas you have up on ebay, my wife and daughter would prefer it. I cant find it on your web site. If so I can send payment right away. Also do all you machines come with a 500 balls? Sorry for all the questions. No rush on a response.

Thanks
Rob Clark

(response 5)----- Original Message -----
From: SlotUSA
To: Rob Clark
Sent: Thursday, July 21, 2005 7:37 AM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


I will have to check to see if we have more.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 7)----- Original Message -----
From: Rob Clark
To: SlotUSA
Sent: Sunday, July 24, 2005 9:33 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


Hi Joe,
You don’t have to worry about the Lil Divas Pachinko as I won your ebay auction for it last night Order Number: 2005-07-2940.
If the part for my Don Don King machine still cant be found what are the other options here? Maybe you could ship some extra balls or tokens with my current order and we can call it good.

Thank You
Rob Clark

(response 6)----- Original Message -----
From: SlotUSA
To: Rob Clark
Sent: Wednesday, July 27, 2005 8:00 AM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


No problem, I will let the warehouse know.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 8)To: SlotUSA
Sent: Sunday, July 31, 2005 5:03 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


Joe,
I received the machine from Fed-Ex yesterday order number 2005-07-2940 and it is not the one from the auction. The auction was for a silver case not the red and blue case which is all scratched up on the front and looks terrible. The auction specifically said Lil Divas LCD Pachinko Pinball Machine Silver $1NR (6194630560) I cut and pasted that right from the auction! The extra balls or tokens to make good on the damaged Don Don King werent shipped either. What is it going to take to get this taken care of?

Rob Clark

(response 7)Hi Rob,
Please call the office at 866-756-8872 and we will correct the problem.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 9)Joe,
Called, asked for you, waited on hold for 15 minutes, left a message and number with the gal who answered the phone. No call back. Who should I be asking for other than you? I just want to get this thing settled.

Rob Clark

Sorry for the long post just sent out the last email an hour ago or so, what are your opinions on what I should do or you would do?

Thanks for taking the time to read this!!!!!!!