Computer Help

[RKnarr01]

I cannot log into what seems to me like secure pages such as my ebay and my yahoo mail account. Tulsa helped me try a bunch of things yesterday but i cant seem to get this fixed anyone have any ideas?

[rupan777]

What things did he suggest and what happens when you try to log in to those areas?

[dalto]

Two things:

First, scan for adware/spyware. A lot of times these things proxy your connection and cause odd web browsing behavior.

Second, have you tried a different browser than IE like Firefox? Not that this is a solution but it may help find the cause.

[RKnarr01]

Tulsa helped me with something related to cookies, i cant remember exactly what computers are unforunately not my specialty.

when i visit those pages i get a message saying: the page cannot be displayed

[minnesotabrad]

What browser?

[rupan777]

If you're not particular about your browser settings have you tried to default them all?

[RKnarr01]

i have deleted any adware/spyware that yahoo anti spy detected.

i downloaded firefox but when i go to type in a web address it says the connection has been refused. im not sure if i have to set this up to work with my connection or not?

[dalto]

Also, do you have any firewall and/or parental control software installed? If so, what kind?

[RKnarr01]

Im currently using IE 6.0

[RKnarr01]

No firewall that i know of.

[RKnarr01]

If you're not particular about your browser settings have you tried to default them all?

how would i do that?

[dalto]

i downloaded firefox but when i go to type in a web address it says the connection has been refused.

This really sounds like a problem with a proxy or firewall. Connection refused generally means the port is closed somewhere between you and your destination.

[RKnarr01]

but would that only prevent me from getting pages like my ebay and yahoo mail? everything else seems to work fine.

[rupan777]

Try Tools: Internet Options: Advanced and press the "restore defaults" button. Again, you may want to refrain if you have some particular settings. I'm starting to go down the same road as Dalto, though, and wonder if it's a proxy problem.

[dalto]

but would that only prevent me from getting pages like my ebay and yahoo mail? everything else seems to work fine.

A proxy could cause this, I used to have problems like this all the time when I had Norton Internet Security running on my daughters computer. It proxied all the http/https connections and would randomly decide to refuse some of them. I would restart it and everything would work fine. I have also seen poorly written adware do this.

Hmm....are all the web pages you CANNOT hit secure pages?(strat with https://)

[RKnarr01]

rupan,

that didnt work. if its a proxy problem how hard is that to fix?

[RKnarr01]

dalto,

yes the pages i cannot view are secure. https://

[rupan777]

dalto,

yes the pages i cannot view are secure. https://

Does that mean any and all secure pages or just those couple of pages you mentioned before?

[RKnarr01]

i think all secure pages.

[rupan777]

I'm just grabbing in the air right now but what's the security setting on your browser? Tools/Internet Options/Security Tab