Newbie Requests Help with NeoPlanetT

[pauhaus]

Hi there,

Well my NeoPlanetT arrived from Pachinko_Pallace on Thursday and I still can't get the thing to work . I took it out of the box and fired it up and everything came on fine, then when I put my tokens in the reels would not spin. I did a reset and then the lights behind the reels were out and also the top panel and insert medal lights were out. I put tokens in the slot but they just came out into the token tray. I've done several resets, checked the ribbons and disconnected them (with the machine plugged in) and reconnected them and nothing. When I took the machine out of the box and set it up I did find a tiny spring sitting in the token tray and I did check the joystick and it's not that. Any suggestions? I checked all the buttons to see if any were stuck and they were not.

I called tech support on Thursday evening and spoke to Wayne a little and followed his instructions to check the ribbon connections and he told me to call back today when more experienced people were on hand. I called today and talked with Joseph who explained to me he would check out the problem with his most experienced tech and would call me back. Still waiting for the call. Let me know if you think of anything I can try. Thanks much.

Paul