Need your opinion! Slot USA...

[RobC.]

Ok here is the deal, I have been having a problem with Slot USA, but they seem to be trying to slove it I guess? How would you guys handle this? I received a DDK from them around the first of June. Her are the corresponding emails I have had with Joe (basically 0-2)...................

(email 1)Dear slotusa,

Hello, I received this item damaged, the reel housing was not attached and the first reel is damaged. This my second email to you. I relaize you are busy and may not have had a chance to get to it yet. In the first email I attached pictures for you to see the damage. basically the first reel nedds to be replaced. Thank Rob Clark

(resonse 1)
Please contact customer service at 866-756-8872.


Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 3, 2 was trashed)From: Rob Clark
To: SlotUSA
Sent: Wednesday, June 15, 2005 7:18 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


OK this is my third email, the first was with pictures, the second to see if you got it. I received a reply to call customer service WHICH I DID two days ago, and left a message because nobody answered, and still no return call? Thank god for the great people at Pachitalk or my machine would still be inoperable. As stated in the last two emails and phone call, one of my reels is damaged and creased from the the whole reel assembly coming loose in shipping, which was not fed-ex fault but who ever refurbished the machine. Because they replaced machine screws with wood screws that broke the plastic casing, which I repaired, but the reel is still creased, please notify me if you will be replacing the reel or if I need to send the machine back. I am not trying to be difficult I just want this problem to be resolved, my time is worth money and I keep spending it trying to reach you people and get this resolved!!! Will re send pictures if you lost or deleted email.

Rob Clark

(response 2)----- Original Message -----
From: SlotUSA
To: Rob Clark
Sent: Friday, June 17, 2005 8:45 AM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


I though one of our techs was already helping you out with this?

Please call 866-756-8872 M-Thur from 9am to 5pm PST and on Friday from 9am to 2PM. A technition will assist you.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 4, trashed also) But I expalined that Dave one of his techs. was looking for the part.

Two weeks latere I receive a call from Dave that he is still looking for the first reel, has located the middle and third but cant locate the first one? So.

(email 4)From: Rob Clark
To: SlotUSA
Sent: Sunday, July 10, 2005 10:35 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


Joe,

Hey Joe I am really not trying to be a pain in your butt about this and I know Dave has been looking for the reel but it has been over a month now since I took delivery and contacted you. Maybe we can work something else out if the reel cant be located. I am really interested in one of your pachinko machines the Japanese New Year machine, maybe you could cut me a deal on one of these? I have know idea what your policy is on this and I am not trying to get something for free, just trying to come up with a solution that will make us both happy. Let me know what you think, or if you would rather I wait for the reel can you give me some kind of time frame?

Thanks for your time
Rob Clark

(response 3)Hi Rob,
Sure, we could discount a pachinko if you want to work something out that way.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 5)
----- Original Message -----
From: Rob Clark
To: SlotUSA
Sent: Monday, July 18, 2005 11:22 AM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


Hi Joe, That sounds great to me, I have never owned a pachinko but am very interested in getting one. Let me know what you think a fair deal would be and we can go from there you know more about both types of machines than me. I would make an offer but I don’t want to seem like I am trying to lowball you. It doesn't have to be the one I mentioned below I just happen to like the looks of it.

Thanks
Rob Clark

(response 4)----- Original Message -----
From: SlotUSA
To: Rob Clark
Sent: Monday, July 18, 2005 2:38 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


We can do Japanese new year for $200 including shipping to make up for the other problem.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 6)From: Rob Clark
To: SlotUSA
Sent: Monday, July 18, 2005 2:54 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


Hi Joe,
What about the Lil Divas you have up on ebay, my wife and daughter would prefer it. I cant find it on your web site. If so I can send payment right away. Also do all you machines come with a 500 balls? Sorry for all the questions. No rush on a response.

Thanks
Rob Clark

(response 5)----- Original Message -----
From: SlotUSA
To: Rob Clark
Sent: Thursday, July 21, 2005 7:37 AM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


I will have to check to see if we have more.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 7)----- Original Message -----
From: Rob Clark
To: SlotUSA
Sent: Sunday, July 24, 2005 9:33 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


Hi Joe,
You don’t have to worry about the Lil Divas Pachinko as I won your ebay auction for it last night Order Number: 2005-07-2940.
If the part for my Don Don King machine still cant be found what are the other options here? Maybe you could ship some extra balls or tokens with my current order and we can call it good.

Thank You
Rob Clark

(response 6)----- Original Message -----
From: SlotUSA
To: Rob Clark
Sent: Wednesday, July 27, 2005 8:00 AM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


No problem, I will let the warehouse know.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 8)To: SlotUSA
Sent: Sunday, July 31, 2005 5:03 PM
Subject: Re: Question for eBay item #6181516792 - Don Don King 6 Reel Wholesale Casino Slot Machine $1NR


Joe,
I received the machine from Fed-Ex yesterday order number 2005-07-2940 and it is not the one from the auction. The auction was for a silver case not the red and blue case which is all scratched up on the front and looks terrible. The auction specifically said Lil Divas LCD Pachinko Pinball Machine Silver $1NR (6194630560) I cut and pasted that right from the auction! The extra balls or tokens to make good on the damaged Don Don King werent shipped either. What is it going to take to get this taken care of?

Rob Clark

(response 7)Hi Rob,
Please call the office at 866-756-8872 and we will correct the problem.

Thank you,
Joe
SlotUSA.com
http://SlotUSA.com
866-Slot-USA
866-756-8872
Sales* Service* Direct Importer

(email 9)Joe,
Called, asked for you, waited on hold for 15 minutes, left a message and number with the gal who answered the phone. No call back. Who should I be asking for other than you? I just want to get this thing settled.

Rob Clark

Sorry for the long post just sent out the last email an hour ago or so, what are your opinions on what I should do or you would do?

Thanks for taking the time to read this!!!!!!!

[RKnarr01]

I would have them call tags the machines and tell them you'd like a refund

[luckydog]

they will make up for everything eventually, just keep at them.
they should have done a pickup on the wrong machine,
keep calling and bugging them!!!!!!

[DiskDevil]

I would have them call tags the machines and tell them you'd like a refund

I would do this..... just as RKnarr01 said !!

[Bilko44]

Unfortunately, with Slotusa, when things go bad, they seem to get worse before things begin to get resolved. Joe will eventually get it right and you will have the games you want: it's just the darned hassle of waiting and repeated phone calls that drives one nuts!

It really looks like their "organization" or lack of it, needs a total overhaul.

[slotter]

This is ridiculous. Sure, sure, they will eventually make it right. But, you have been more than patient and you've been given the royal run around. Guess you have to decide how much is your time and aggravation worth? They owe you for that time and aggravation.

[Dazzyman]

Na get your money back.
I would have been on to my credit card company long before then to issue a complaint over that. There must be plenty of other people on here what can sort u out with a lovely machine with no hassle so why go thru anymore!

[jwegger]

I would have put a block on the CC payment as soon as the item arrived damaged, it seems to wake people up when the the CC companies put a hold on funds. As long as the company (any company) has your money they are generally less likely to be in a hurry to solve your problem.

[Dazzyman]

Aye Ive got a bit militant with companies as learnt the hard way over the years (I do over 90% of shopping via internet with being disabled).

First time I got in serious trouble with a company over non refund (faulty computer on purchase) it took 5months. I was owed £1700 for a refund and they just laughed at me basically as I paid by cheque (it was about 10yrs ago before i got a credit card).
I was very polite for a long time (id got the money from redundancy from company i worked for with becoming ill) and then i contacted what is called trading standards in the UK. They basically can issue warnings and take companies to court but its a slow process and there powers are limited. They had hundreds of complaints with the PC company and couldnt do an awful lot. I learnt that here u can pay around £80 and take a company to a small claims court for money up to £2500. I did this and waited the 10days (thats how long the company is allowed before they instantly get a judegment issued against them) and they paid me a bankers draft on the last day to try and settle out of court. The judge would have none of it with the case notes tho and did there legs anyway (if u win u get your court fees back again).
Since then I have never paid with anything other than a credit card for big orders.
Ive had a lot of stuff go wrong since (big £1600 television, £900 worth of computer components and a lot of cheaper items) and time after time the companys sit there and dont do anything. I always give em 28 working days from reciept maximum (but I let the credit card know instantly there is a fault or damage for record) and soon as that times up the credit card just takes back the money and then the company has no choice but to come and get there goods back. I also put in writing and post every email back to myself via cc and send a written mail recorded delivery registering the complaint officially. That way u have full records and there is no way the company can say u havent been resonable with them.

[RobC.]

Just some follow up......tried getting a hold of Joe today and no dice again .

Waited on hold for ever until the the gal came back and said he wasnt answering his page. So she asked if she could help and I explained the situation to her and she put out a call tag for the Pretty Band and said the correct one would be re-shipped BUT she had to get with Joe and find out the situation on the DDK, so MAYBE one problem solved and one to go. Will have to wait and see I guess?

[Tony Junior]

Well, that may indicate some progress. I certainly hope so!