Hello, I've posted seeking help on this machine. I'm not able to get the machine to do a hard reset. I've tried all I know how to and it doesn't help. I am also having trouble seeing 2 responses that were posted. Can't seem to navigate this site. My fault I'm sure! Are we allowed to put a direct email link in the post? If any know of a video I can watch on how to,please give me the link.. Please reply.. LJL