I sold a sammy popeye pachinko and met the customer to drop it off.

They are new to the hobby and they contacted me and said they can't get the ball to shoot.

I informed they to turn it off and turn it back on.

I informed them to make sure the top tray on the front is loaded with balls and turn the handle all of the way.

I am in the process of explaining to them how to to open the front to check for jammed balls.

Anything else I should try or ask?

The game has always worked for me... and I haven't had to open or diagnose issues on this one like other ones I have had.... so I don't have as much experience addressing problems on this kind.

I have a few sankyo games that still make noises like they are trying to fire even why they have a jam or aren't loaded. They are telling me that the sammy popeye isn't making any noise when they turn the handle.

Any help is appreciated!