Kitac Juggler won't pay out. Any suggestions?

[wernerlhome]

Hi. I have a Kitac Juggler machine that I got as a hand me down. It seems to be broken though. It will not payout. When the motor starts for the payout, it goes backwards and then shuts down. It is not the motor as I have had a professional try the motor in another machine and it worked. Could it be a computer sensor or something in the control board? I dont know what to do. Can someone give me some advice? I called the company in Grandview Products in Suffern,NY (their name and number was inside on a sticker)and they said that this is from a Japanese company that went out of business 7 years ago so he wouldn't even know where to get parts. He suggested I try a forum. Any advice? many thanks in advance for your time.

[Moparformances]

im sure someone wil be along shortly to offer help...

[Drunkenclam]

Have you tried reversing the polarity of the motor. It should only ever turn one way. All of my machines the rotating disc in the bottom of the hopper turns clockwise. It may be a fault with the motor controller on the main board, but if reversing the wires work, it's worth a try (only if there are only 2 wires to the motor)