SlotUSA Problems

[Tulsa]

If you email, you'll deal with Joe. If you call, you'll deal with some gal, the office manager I think. Anyway, I merely pointed out how much my time was worth and how much work was going to have to go into fixing what they should have to start with. Then I told them, I wanted not only the shipping but the cost of the machine. We settled on the tokens and the shipping.

[doodude]

Hiyah, mule! Hiyah!!!

[monaghj]

Slot usa really does try hard. They just arn't good at getting it right. My first order of 2000 tokens came with only 1bag of 1000, my second order of 4000 came with 2 bags of 1000. In total I was shorted 3000 tokens. A quick phone call and the nice girl told me 3000 were on its way. She never did get back to me with the tracking number she promised. Well... 3000 pachinko balls showed up.... Another call and they had them picked up and another week I had my missing 3000. They must have taken a bath on the shipping.

[PachiFool]

Sounds to me like they're either having labor problems or maybe they're going out of business because of the falling prices. Seems to be a few vendors getting out lately. Anyone in the group in their vicinity? Maybe they can look into it.

Kevin

[slotter]

Trying hard or just poor management? The second choice is my impression after reading your experience, monaghj.

[logicprobe]

I sent an email off to Joe this morning about the missing balls, feet, and tray pack in my Mozart Wonderland. I also mentioned some burnt out bulbs in my LOTR that I got from them back in April.

So far, no word... but it's only been a day. I wonder if they will respond, or if replacements will just show up. By past experience with them though, they will take care of it.

Geez... but after reading this, maybe I'll get tokens instead.
I'll let you all know what happens.

[monaghj]

Email is too easy to lose ... call them.

[Lddrizzt]

Geez... but after reading this, maybe I'll get tokens instead.
I'll let you all know what happens.

Yup you'll wind up with tokens, casters, and styrofoam take out containers, for your Mozart. As far as your LOTR you will get a stick and a book of matches with the directions to make a torch (makes it more realistic to the movie).

[logicprobe]

Three emails... one reply finally yesterday.
Carl replied, and said to call customer service.
That was all he said about it.

Let's see... that would be the THIRD time for phoning them, too.
So I did.
And left yet ANOTHER message. They don't seem to answer even during their business hours. Just an answering machine.

And they don't seem to return calls, either. Three calls now, and no replies.

You know... this would be a good company if they could get their customer communication skills together. It might even help their sales.

I hate to turn to feedback and/or PayPal reporting on this one... but...

[birdbrain]

i finally took Mr.Arbycoffee's advise that i found in an older post: dispute charges, certified letter,email and phone message stating facts and notice of storage charges at $15.00 per day(i used my company card for purchase) no response.charges will be at $90.00 as of tuesday morning and counting towards the $151.00 total.