TrademarkPoker.com / 5StarDeal

[gwarzin]

Since the origianal discussions took place on several different threads, I thought I'd post the conclusion (I hope) on this new thread. People wanting to read the whole story can find parts of it at the following links:

http://www.pachitalk.com/phpBB2/view...ghlight=larlin
http://www.pachitalk.com/phpBB2/view...?p=15026#15026
http://www.pachitalk.com/phpBB2/viewtopic.php?t=1314

Short story: A ebay seller (Larlin gaming) sold me a Bulldog they couldn't deliver because of a misunderstanding with their drop shipper (trademarkpoker.com / 5stardeal.com). Trademark stepped in and said they'd make everything right.

Dealing with trademark was a nightmare. What followed was 6 weeks of lots of promises that trademark failed to deliver on. The list is just tooooooooo long to get into here. Basically I was promised a pachislo would be shipped almost every day for 6 weeks, even being given a bogus tracking number one time.

It appears that the entire event has now come to a conclusion. They could never deliver the Bulldog. But they eventually did send me 2 machines - a Fire Express and a Neo Magic Pulsar.

My total cost was $200 delivered. So, if you figure a typical $65 shipping, it was like winning these machines in an eBay auction for a bid of $35 each.

They arrived today. The Fire Express was in good shape - but has pin-less locks for both the front door and reset. The Magic Pulsar didn't work out of the box. The coin diverted mechanism had come apart. Found the metal part attached to a speaker magnet. Reattached it to the spring, but the electromagnet wouldn't activate. Found a loose connector on the main CPU board. That fixed the problem. Also the door reset sensor was hanging loose and needed to be reattached.

It was a good thing I knew a little bit about pachislos. I can image if this happened to a newbie and after 6 weeks of frustration they received a machine that didn't work.

[d mowery]

Gary - Looks like you got reamed by the rough round rusty rod of reality from them , Ive delt with them also but nevermore, looks like they took all of us for a ride including Garlin, hope everone reads this and stays away from these guys
Don

[Utopia1dc]

It is a good thing you know about Pachislo's and you were able to get them running. Not to mention that it was a good deal for you in the long run. Having said all this (as I wouldn't know how to fix them as you did), I would have rather just have gotten what I paid for originally and avoided all the headaches. :-)

[Tulsa]

Well it ended up being a decent deal but what a headache! :cry:

[gwarzin]

About halfway through the whole deal I did receive a refund from Larlin. So from that point on, it was OK. It was a pain to continue to push for the machines, but either they shipped them, and I ended up with a good deal, or they didn't ship them and I wasn't out anything. So, aside from my time, there was no real downside.

[CharliesAngel]

My machine came from Trademark, but I got it at BJ's Wholesale Club, so customer service was not an issue. If there are any warranty issues with it, I would probably post here for the fix before returning it to Trademark :smt003