gold x noise from power supply when idol.

[kpjp2]

I got a gold x from Valley gaming ( Timathie W/HopsonENT ) and the power supply make a moderately loud noise reminiscent of a cricket when the machine is idol and varies in tone corresponding to the lights flashing when in idol. I very carefully tracked the noise to the top half of the power box (definitely not the speakers). it stops when your playing. I've been waiting about 2 weeks to hear back from Hopson. does anyone have any thoughts? Thanks.

[arbycoffee]

you might want to call.


Hopson Enterprises
2501 S Stockton Street Suite C
Lodi, CA 95240
(209) 367-3863; Sales Ext 101; Tech Support Ext 103
www.valleygaming.com,
valleygaming (hopsonent@earthlink.net)

[kpjp2]

Thanks for the number . I'm just not sure what to expect them to do?

[arbycoffee]

how long have you had the machine ?

[kpjp2]

I e-mailed Them the the next day after I recieved it. They asked if the sound was from the power box or the speakers,on the 17th, ( I had made it very clear in the initial e-mail it was from the power box not the speakers). I responded, on the 18th, from the power box and that was the last I heard from them .

[arbycoffee]

I would call them and explain you have a bad power supply and could they please send you a replacement with directions on changing it.
you are getting a chriping sound

[kpjp2]

Thanks, I'll do that. I was curious if anyone had ever had that.

[arbycoffee]

a bad power supply is very very rare, but does happen, i would not use it till it is fixed, because a change of fire, please be careful

[arbycoffee]

you read my pm ?

[kpjp2]

thanks, I'll take your advice.

[Tulsa]

I waited two months for VG to take care of a bad ribbon cable issue and after two months they finally told me they had no idea when they would have the part in. Eric at pachinko_pallace sent me the cable I needed within two days.

Good luck.

[arbycoffee]

Eric is a fine gentleman, I stay on this to see if i can get kpjp2 some help. I won't leave him hanging, as they left you. It takes a 100 volt power supply, I thought it toke a converter transformer

[kpjp2]

I've called, left voice mail message/phone number and email address with info on the purchase but have had no response yet.

[arbycoffee]

Email me the info and I try for you.

arbycoffee@qwest.net

I will see what I can do

[Davis]

I wouldnt be suprised if you get a new power supply and still have the same problem. Ive heard alot of machiens do the same thing before!

[arbycoffee]

kpjp2

any word on replacement ?

http://www.users.qwest.net/~arbycoff...icons/Bump.gif

[kpjp2]

Nope. Not a peep after the last email (i cc'd you), oh well. I appreciated your help on this.

[kpjp2]

Still no response. I guess i'll give up and give them a poor review.
Thanks for trying to help.

[Tulsa]

What a shame! I was hoping they'd cleaned up their act. :cry:

[arbycoffee]

It is VERY sad, I have try to support this vendor, because they were tring to clean up their act & handle complaints promply.

I see I was wrong in caring about them. Hence forth I divorce myself from them.

Greg Q. ArBuckle