Don't take NO for an answer on the tokens! That is there standby usual for e remedy to make us happy. I've only gotten one pachislo from them but it came with 500 brass tokens and a try. I think others have gotten the brass tokens from them also. Tell them to give you all of your tokens and good ones too. They can pay shipping for the bad ones and the try. They usual work with you to fix things. Ask for Joe. Arby can give you for info on them if you need it. Also say you are a member here. The venders are learning that this is the place we say good thing about them and there wilingnes to fix things and bad things when they don't. Some of them may not be members here but I bet they still read the posts!